ter Smitten's

Download the latest OTRS package:

wget http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.5-01.noarch.rpm

Install it!

rpm -ivh otrs-2.4.5-01.noarch.rpm
error: Failed dependencies:
	perl-DBD-MySQL is needed by otrs-2.4.5-01.noarch
	mysql-server is needed by otrs-2.4.5-01.noarch

You’ll probably get an error.

Install the dependencies and (re)install the OTRS package:

yum install mysql-server
rpm -ivh otrs-2.4.5-01.noarch.rpm

Restart your webserver (apache):

service httpd restart

Use the MySQL client,

mysql>

to execute the following queries (creating a new user + database, and granting all privileges to that database):

CREATE USER 'otrs'@'localhost' IDENTIFIED BY '****************';

GRANT USAGE ON * . * TO 'otrs'@'localhost' IDENTIFIED BY '****************'
	WITH MAX_QUERIES_PER_HOUR 0 MAX_CONNECTIONS_PER_HOUR 0
	MAX_UPDATES_PER_HOUR 0 MAX_USER_CONNECTIONS 0 ;

CREATE DATABASE IF NOT EXISTS `otrs` ;

GRANT ALL PRIVILEGES ON `otrs` . * TO 'otrs'@'localhost';

FLUSH PRIVILEGES;

Then, follow the installer and you should have a working OTRS instance soon…